Diegal, Micheal
September 2016
Michael P. Diegel
7509 Seattle
Slew Dr Apt 1106 Ft. Worth, TX 76112 • Phone: 817-886-7340
Email:
spike.diegel@gmail.com
OBJECTIVE
Seeking
a technology-related role in a challenging environment in which I can
dedicate my knowledge, skills, and expertise to effectively contribute to the
success and growth of a dynamic organization that recognizes the importance
for continued learning and career advancements for its team members.
SKILLS
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Network
Technology
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HTML Web
Coding
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Windows
Professional (MCP)
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nNetwork+
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SCNP
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SCNA
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Digital
Forensics
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Solaris
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Windows Server
2003/2008
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Windows Vista
and Windows 7
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CCNA 1
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Government Clearance: Secret
CERTIFICATIONS
CompTIA: A+,
Linux+, and Security+
C-Tech NCS Copper and Fiber Optic Based systems
EDUCATION
OSU Okmulgee
Bachelors of
Technology in Information Assurance and Forensics
EMPLOYMENT HISTORY:
Jasons Deli
Distribution Center
October 11th 2015 – August 8th 2016
Burnett’s Staffing
Responsibilities:
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Software and
POS: Aloha, Aloha Take Out, EDC, Cherwell, Command Center (CMC), Aloha CFC,
PVNC, Account management through AD Users and Computers, Group Policy. Aloha
imaging for kiosks and terminals.
·
Aloha sever
remote setup. Manually batching EDC and Processing .spl files.
·
Managed and
troubleshot Order Talk issues and assisted customer with placing orders
online.
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Hardware
troubleshooting for Desktop PCs, Networked Printers, scanners, cabling,
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CSR: Assisted
customers with diagnosing problems and providing a solution or escalating to
the appropriate engineer
NCR/Aloha
December 15th 2014 – June 8th 2015
Insight Global
Responsibilities:
·
Application
support for Aloha, Aloha Take Out on Windows (XP and 7) OS based POS
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Account
management through Users and Computers, Group Policy,
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PVNC, Remedy,
Command Center (CMC)
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CSR: Assisted
customers with diagnosing problems, providing a solution or escalating to
the appropriate engineer
Dell Enterprise
Triage
July 8th 2013 – September 30th 2014
Adecco
Responsibilities:
·
Customer support
for Power Edge and Power Vault
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Assisted in
direction and flow of technical issues to appropriate engineers.
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Assisted
customers by diagnosing problems then providing resolutions for technical and
service issues
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Advised/educated
customers within procedural guidelines to ensure a complete solution to their
technical or service questions
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Also, used RHEL
for Linux support queue while shadowing:
Experience in updating and
patching Linux kernel and applications and automatically through YUM or
through .tar, rpm, gz, and gunzip.
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File management
with chmod, chown, usermod.
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Changing Run
levels with init.
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Editing files
with vi (command line editor)
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Experienced
with: Makefs, starting and stop services, ipconfig, etc…
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Monitored and
tracked issues to ensure accurate resolution.
·
Dispatched
replacement parts that did not require advanced support (Hard drives, Power
Supplies, raid controller batteries )
Federal Helpdesk
September 26th 2010 – June 7th 2013
Dell
Responsibilities:
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Followed strict
military/DOD policies and procedures
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CAC Software
Troubleshooting for Desktops and Portables
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Windows XP,
Vista, and 7 troubleshooting on Desktops and Portables
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Worked with
Office 2010 and Right Now CRM
Federal Helpdesk
April 2010 –
September 26th 2010
Apex
Responsibilities:
·
Followed strict
military/DOD policies and procedures
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CAC Software
Troubleshooting for Desktops and Portables
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Windows XP,
Vista, and 7 troubleshooting on Desktops and Portables for CAC access
Engaged design engineering team as
needed.
·
Worked with
Office 2010 and Right Now CRM
ADT
April 2009 –
November 26 2009
Responsibilities:
·
Used SMS and
Open VNC to remote into client PCs to troubleshoot hardware and software
issues .
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Operated in
Server 2003 and 2008 environments
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Engaged design
engineering team as needed.
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Used Active
Directory Users and Computers to change, reset passwords and unlock accounts
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Used command
line to trouble shoot hardware and networking issues (ipconfig, ping,
netstat, net view, etc.. )
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Provided driver
installation, reinstallation, and updates according to manufactures
recommendations
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Username and
password access for IBM mainframe support
Myers Reynolds and Associates
June 2008 – August
29th 2008
NRG Personnel
Responsibilities:
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IT Support for
office PCs and Portables Installation, upgrades, and troubleshooting.
Setup hardware for remote
conferencing and Seminars.
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Setup and
troubleshooting of networking peripherals and devices (Network Printers)
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Performed
Incremental backups and administration for company servers
Also performed preventive
maintenance and patch upgrades for Windows XP pro based PCs
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Used command
line to trouble soot hardware and networking issues (ipconfig, ping, netstat,
net view, netsh, etc.. )
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Provided driver
installation, reinstallation, and updates according to manufactures
recommendations
Senior Support
Resolution Specialist May 29th 2007 – January 13th 2008
Dell OKC
Responsibilities:
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Consumer Tech
support for Dell Dimension, Insipron and XPS systems.
Assisted customers by diagnosing
problems and providing resolutions for technical and service issues
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Advised/educated
customers within procedural guidelines to ensure a complete solution
Performed Operating System
Reinstalls and driver installation for Windows XP and Vista.
·
Used command
line to trouble soot hardware and networking issues (ipconfig, ping, netstat,
net view, etc.. )
·
Provided driver
installation, reinstallation, and updates according to manufactures
recommendations
·
Performed
customer service and de-escalation for difficult issues.
Computer Information Systems
September 2005 - December 2005
OSU Okmulgee
Responsibilities:
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Work-study for
supporting campus PCs and Portables and network cabling.
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Patched, imaged,
and upgraded Windows XP pro PC's.
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Installed
structured cabling for Cat 5 terminations.
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Troubleshot
cabling issues with Fluke and Fox & Hound equipment
References available upon mutual establishment of interest